Mike's Auto Repair-Williams St
Service Writer Opportunities
About The Position
Mike's Auto Repair is actively seeking to fill the position of Service Writer. We are on the lookout for individuals who are not only dedicated but also highly oriented towards providing exceptional customer service. Join our team and become a pivotal part of our operations.
As the face and voice of our shop, Service Writers play a crucial role in our success. This position involves interacting directly with customers, understanding their needs, and ensuring they receive the best possible service. The ideal candidate will have a solid understanding of automotive services, a friendly and engaging personality, and a strong commitment to maintaining the highest ethical standards. Your role will be instrumental in fostering customer loyalty and trust, contributing significantly to the overall success of our shop.
Service Writer Responsibilities:
- Scheduling appointments with customers.
- Ensuring effective communication between service technicians and Mike's Auto Repair customers.
- Inspecting vehicles and accurately diagnosing problems
- Providing estimates to customers based on parts and labor costs and deductibles, after verifying warranty coverage
- Preparing accurate repair orders, detailing problems and approving repairs
- Updating customers with any service recommendations made by service technicians
- Maintaining and enhancing knowledge of automotive maintenance and repairs
Applicant Requirements:
- At least 18 years old
- Recipients of a high school diploma or GED
- In possession of a valid driver's license
- Dependable, honest and outgoing
- Available to work weekends and some holidays
Click here to submit your application for this position.
OUR REVIEWS
Heating and Cooling Services, near Lake Geneva, ILDave Collins, 07/19/2022Great people! We were traveling with my wife, daughter and our 8 year old granddaughter when the car overheated in the afternoon on a hot day. Mike's Auto pulled the best mechanic off another job to analyze the problem, a leaky fitting. They were not able to get the part the same day, but filled the car with a gallon and half of antifreeze and hoped we'd make it home. Here is the part that sets them apart. He wouldn't accept any payment, just shook hands and wished us safe travels. I'm so impressed. I'm 84 and had lost faith in this kind of old school kindness.
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